500 Barfield Drive
Hastings, MI 49058
Intake/Crisis/Customer Service: 866-266-4781
Mental health emergencies or crisis can happen late at night or on weekends. Services are available 24/7 to assist those in need.
24/7 CRISIS: 866-266-4781
After Hours for Crisis Only: 1-800-873-0511
Hours of Operation
Monday thru Friday 8:30am – 5:00pm
Customer Service Representatives
BCCMHA Customer Service
Southwest Michigan Behavioral Health Customer Service Representative
Phone: (800) 890-3712
TTY: 7-1-1 (MI Relay Service)**Customer Service is available to talk about service concerns and assist with linkage to other services and community resources. Customer Service hours are Monday through Friday from 8:30 am to 5:00 pm. You can call our Customer Services Representative or a Crisis/Access Specialist toll-free at 866-266-4781 or a Southwest Michigan Behavioral Health Customer Service Representative at 800-890-3712 or 711 (Michigan Relay Center). Calls are answered live during business hours. If you call outside business hours you can leave a message, and if you need a call-back outside our normal hours, please let us know, and we will accommodate your needs.